Terms of Service

Effective date: 14.07.2026

1. Introduction

1.1.

These Terms of Service (the "Terms") govern access to and use of the Carvian online platform, available at carvian.com and its related domains, subdomains, and applications (together "Carvian" or the "Platform"), as well as the services offered through it.

1.2.

The Platform is owned and operated by a limited liability company incorporated under the laws of Finland (the "Company", "we", "us", or "our").

1.3.

By accessing or using Carvian in any way, the User confirms that they have read these Terms, accept them, and agree to comply with them. Anyone who does not accept these Terms in full must refrain from using the Platform.

2. Definitions

2.1.

Capitalized terms used in these Terms have the following meanings:

2.1.1. Report

A vehicle history report generated through the Platform. Each purchased Report credit entitles the User to generate one vehicle history report for one vehicle identified by its VIN or registration number.

2.1.2. Business User

A natural or legal person who uses the Services wholly or mainly for purposes relating to their trade, business, craft, or profession, including mixed-purpose use where the business purpose is predominant.

2.1.3. Consumer

A natural person who acquires the Services primarily for purposes outside their trade, business, craft, or profession, as defined in the Finnish Consumer Protection Act (Kuluttajansuojalaki 38/1978).

2.1.4. User

Any person who orders a Report or otherwise uses the Platform, including both Consumers and Business Users.

2.1.5. Services

The paid services made available through the Platform, including the sale of individual Reports, Report bundles, and the generation and delivery of vehicle history reports.

2.1.6. VIN

The Vehicle Identification Number, the unique 17-character code assigned to a vehicle by its manufacturer.

2.1.7. Carvian Score

The indicative numerical assessment shown in a Report, generated automatically from the background data available for the vehicle.

2.1.8. External Sites

Websites operated by parties other than the Company and outside the Company's control.

3. Formation of the Agreement and Communications

3.1.

The Services are provided without user registration. No user account is created or required. Purchases are made directly at checkout, and Reports, receipts, and all related communications are delivered to the email address provided by the User when placing the order.

3.2.

A binding agreement between the Company and the User is formed when the User confirms acceptance of these Terms during checkout and completes the order by clicking the applicable confirmation button (for example, "Buy" or "Pay now").

3.3.

Business Users may additionally be subject to separate subscription terms or a written agreement with the Company. Where such separate terms exist, these Terms apply only to the extent that the separate terms do not provide otherwise.

3.4.

The User is responsible for providing a valid and functioning email address at checkout and for ensuring that messages from the Company are not blocked or filtered.

The Company is not responsible for failed or delayed delivery caused by an incorrect email address or circumstances relating to the User's email service.

If a purchased Report or order confirmation does not arrive, the User should contact support@carvian.com.

3.5.

The link through which a Report is accessed is personal to the purchase. The User must protect both the Report link and their email account appropriately, as anyone in possession of the link can access the Report during its availability period.

Suspected unauthorized use of a Report link should be reported to support@carvian.com.

4. Reports and Report Credits

4.1.

Users may purchase individual Reports or Report bundles.

A purchased Report credit remains unused until the User enters a vehicle VIN or registration number on the Platform and generates a vehicle history report, at which point the credit is consumed.

4.2.

Report prices may vary between countries and over time, reflecting factors including:

• availability and cost of source data;
• data provider fees;
• market conditions;
• exchange rates;
• taxes; and
• promotional campaigns.

The binding price is the price displayed on the Platform at the time the order is placed, before payment is confirmed.

4.3.

Unused Report credits remain valid for six (6) months from the date of purchase.

Credits that remain unused after this period expire without separate notice.

Unused credits are linked to the order and the email address provided at checkout and are redeemed using the link or instructions included in the order confirmation.

4.4.

When a VIN or registration number is entered, the Platform displays the data categories that will be examined when compiling the Report.

This overview describes only the scope of the search. If the Company's data sources contain no information for a particular category, that category will appear empty in the completed Report.

4.5.

A Report is normally generated within a few minutes after payment has been confirmed, and a link to the Report is sent to the email address provided during checkout.

Different delivery times may be agreed separately with Business Users.

4.6.

The Report may be viewed in a web browser through the emailed link during the period specified in Section 4.7 and may also be downloaded and saved as a PDF on the User's own device.

4.7.

Each generated Report remains accessible through its link for thirty (30) calendar days from the date the link is delivered.

After this period, the Report can no longer be opened or downloaded. Obtaining up-to-date information about the same vehicle requires purchasing a new Report.

The Company recommends saving the Report as a PDF promptly after delivery.

5. Content and Reliability of Reports

5.1.

The information in Reports is compiled from a range of independent sources, such as public registers, commercial databases and third-party data providers. The Company cannot unilaterally alter, supplement or delete such source data; corrections are possible only together with the original source or where required by applicable law.

5.2.

The Company applies reasonable technical and organisational measures to gather and present the information as accurately as possible. Owing to the nature of the sources, the timing of data entries and technical limitations, however, a Report may not reflect every fact about a vehicle or its present condition.

5.3.

A Report describes a vehicle’s history only to the extent that data was available to the Company at the time of generation. Data coverage varies by, among other things, the vehicle’s country of registration, make and model, and some information may be unavailable for legal or technical reasons. Where a generated Report contains no historical findings at all (typically visible in the odometer, damage and timeline sections), it is treated as a no-findings report and a replacement Report credit is issued to the User, usable through the link or instructions delivered to the email address given at checkout.

5.4.

If the User identifies a suspected error or inconsistency in a Report, they may notify the Company through the contact channels on the Platform or by email to support@carvian.com. The Company will take reasonable steps to investigate, including contacting the relevant data source, and may ask the User for further details needed to identify and verify the disputed information.

5.5.

Reports are a supporting information tool. They should never be the sole basis for a decision to buy or not to buy a vehicle, and they may not cover every circumstance relevant to a particular vehicle. Responsibility for the purchase decision rests with the User. Nothing in this clause limits mandatory rights granted to Consumers under applicable consumer protection law.

5.6.

Even where a Report appears complete, the Company recommends that prospective buyers verify a vehicle’s condition and history through additional channels, such as the competent authorities, the seller, a vehicle inspection station, an authorised repair shop or an independent appraiser.

5.7.

The User is free—and encouraged—to share or publish a Report where this relates to assessing a vehicle or demonstrating its characteristics to others. The User may not, however, resell Reports or otherwise make a Report or any part of it the object of a commercial transaction or commercial activity.

5.8.

Reports may only be purchased by Users who have a genuine connection to the vehicle in question. Before completing a purchase, the User is asked to state the purpose of the purchase and must select only a criterion that truthfully describes their relationship to the vehicle. The Company may revise these criteria from time to time.

5.9.

The Carvian Score and any similar ratings, summary badges or risk indicators shown in a Report are automated, indicative assessments derived solely from the background data available in the Report. They express no view on the vehicle’s actual technical condition, do not constitute a warranty, certification or inspection result, and do not replace a physical condition inspection of the vehicle. The absence of risk indicators does not mean that the vehicle is free of defects.

5.10.

Monetary figures presented in a Report—such as an estimated new-purchase price, a previous asking or sale price, or factory list prices of optional equipment—are estimates based on historical list prices and other data available to the Company, and may reflect the price level of a past year indicated in the Report. They are provided for information only, do not represent the vehicle’s current market value, and do not constitute a valuation, offer or pricing recommendation. Where a price is not available for an item, the corresponding field is shown as empty.

5.11.

A Report may present registration and history events recorded in official and other sources, such as changes of owner or keeper, periodic inspections and service entries, including the locality of the event and the name of an organisation (for example a finance or insurance company) recorded in the source register. Such information is presented as recorded by the source, and its processing is described in the Carvian Privacy Policy.

5.12.

Registration number search (Finland). Searches by registration number are available for vehicles registered in Finland and are directed at customers located in Finland. For these searches, the Report is compiled from data in the transport register (liikenneasioiden rekisteri) maintained by the Finnish Transport and Communications Agency Traficom and from the Company’s own vehicle database. Traficom’s own terms and conditions additionally apply to register data retrieved through the Platform.

5.13.

Register data returned by the Platform must not be used unlawfully or for any purpose that would endanger the privacy of any person. The data is intended primarily for use in connection with consumer vehicle transactions, to verify the reliability of the transaction with respect to the vehicle’s details or its ownership—for example, to confirm that the seller owns the vehicle being sold. Any other use must relate to road traffic safety, to vehicles, to road traffic, or to environmental harm caused by vehicles. By using the Platform, the User undertakes to comply with these conditions.

5.14.

Not all data is necessarily available for every vehicle or vehicle type. Each search returns all information on the vehicle that is available through Traficom and the Company’s database at the time of the search. The price of the Report is charged even where the search returns only partial information. However, where a generated Report contains no historical findings at all, a replacement Report credit is issued in accordance with Section 5.3 and the Carvian Report Return and Refund Policy.

6. User Obligations

6.1.

When using the Platform, the User undertakes:

• 6.1.1. not to use bots, scrapers, crawlers or other automated tools, or equivalent manual techniques, to access, copy, monitor or harvest any part of the Platform or its content, or to circumvent its navigation or presentation in order to obtain material not intentionally made available to the User;
• 6.1.2. not to attempt to gain unauthorised access to any part of the Platform or to connected systems or networks, whether by hacking, credential mining or any other unlawful method;
• 6.1.3. not to take any action that places an unreasonable or disproportionate load on the Platform’s infrastructure or connected systems;
• 6.1.4. not to use any device, software or procedure that interferes with, or attempts to interfere with, the proper operation of the Platform or any other person’s use of it;
• 6.1.5. not to use the Platform or its content for unlawful purposes, for purposes contrary to these Terms, or to promote activity that infringes the rights of the Company or any third party;
• 6.1.6. not to purchase a Report without a genuine connection to the vehicle concerned, and to select at checkout only the purchase-purpose criterion that matches the actual circumstances;
• 6.1.7. not to use the Platform or Reports for commercial purposes—including reselling, distributing or offering them to third parties—without the Company’s express prior consent; and
• 6.1.8. to comply with these Terms and applicable law when using and paying for the Services.

7. Ordering and Payment

7.1.

Reports may be purchased individually or as bundles on the Platform. Bundles may offer a lower per-Report price than individual purchases.

7.2.

Accepted payment methods are stated at checkout and may include credit and debit cards, bank transfer and other supported payment services. Purchased Report credits remain unused until a vehicle history report is generated with them.

7.3.

Payments are processed by external payment service providers engaged by the Company (currently Stripe). Card and other payment credentials are transmitted directly to and handled by the payment service provider; the Company does not store full payment card details. The customer's use of the payment provider's checkout interface or related services may additionally be subject to that provider's own terms and privacy policy. The Company remains the customer's contracting party for the Services, and payment through a third-party provider does not affect the User's rights under these Terms.

7.4.

The Company may run promotional campaigns involving discount codes for Reports or bundles. The Company sets the conditions applicable to each code, including its validity period and scope. A discount code must be entered at checkout before the order is completed; it cannot be applied retroactively.

7.5.

Prices may vary depending on the country in which the vehicle is registered or used, because data availability, acquisition complexity and provider rates differ between jurisdictions. Prices may also be affected by general market conditions, currency movements and applicable taxes. All prices are displayed in euros (EUR) unless otherwise indicated.

7.6.

For value added tax purposes, Reports are treated as electronically supplied services. The Company determines the place of supply and the applicable VAT rate in accordance with Council Directive 2006/112/EC, Council Implementing Regulation (EU) No 1042/2013 and the Finnish Value Added Tax Act (arvonlisäverolaki 1501/1993), based on the Consumer's place of residence as established through technical means and the information provided by the User. The User is responsible for the accuracy of the information they provide. Business Users are subject to the general rules of the Finnish Value Added Tax Act.

7.7.

A receipt and VAT invoice for each purchase is delivered by email in connection with the order confirmation. A copy of an invoice may also be requested from support@carvian.com.

8. Consumer's Right of Withdrawal

8.1.

A Consumer who purchases a Report or a Report bundle has the right to withdraw from the purchase within fourteen (14) days without stating a reason, subject to Section 8.2, by notifying the Company by email at support@carvian.com. The withdrawal notice may be freely worded but must identify the order number, the date of purchase, the Consumer's contact details and a clear statement of withdrawal. The Company will refund all amounts covered by a valid withdrawal without undue delay and at the latest within fourteen (14) days of receiving the notice, in accordance with Chapter 6 of the Finnish Consumer Protection Act.

8.2.

Generating a vehicle history report constitutes full performance of the service for the Report credit concerned. By purchasing Reports, the Consumer acknowledges and agrees that:

1. the right of withdrawal does not apply to used Report credits, because the service is performed in full at the moment the report is generated;
2. the right of withdrawal applies to unused Report credits, whether purchased individually or as part of a bundle, and may be exercised within fourteen (14) days of purchase; and
3. where only part of a bundle is cancelled, the refund is calculated in proportion to the number of unused credits, taking into account any bundle discount applied and reasonable administrative costs, within the limits permitted by law.

9. Personal Data

9.1.

The processing of personal data by the Company is described in the Carvian Privacy Policy, which Users should read to understand how their personal data is collected, stored, used and protected.

9.2.

Where the Services are used by a legal entity or otherwise for commercial purposes, the Company and the Business User act as independent controllers within the meaning of the EU General Data Protection Regulation, and each party is responsible for its own compliance with applicable data protection law in respect of its processing activities.

10. Changes to the Terms, Service Availability and Termination

10.1.

The Company may update these Terms from time to time, for example in response to changes in legislation, technology or the nature of the Services. Because the Services are one-off purchases without registration, the version of the Terms accepted at checkout applies to each purchase; changes to the Terms never apply retroactively to Reports or bundles purchased before their entry into force. Material changes are announced through a clearly visible notice on the Platform and, where the Company holds a valid email address in connection with pending orders or unused credits, by email at least five (5) calendar days before they take effect. Continued use of the Services after the changes take effect constitutes acceptance of the updated Terms.

10.2.

To keep the Services safe, reliable and lawful, the Company may restrict or terminate a User's access to the Platform and/or the Services if the User breaches these Terms or applicable law. Conduct that may lead to such measures includes, without limitation:

1. falsifying Reports;
2. reselling Reports without the Company's prior written consent;
3. attempting to pay for Services with unlawfully obtained payment details;
4. accessing Reports or the Platform by automated means; and
5. other material breaches affecting security, legality or the rights of other Users.

The Company will notify the User of any restriction or termination at the email address used in connection with the relevant order, and may refuse future orders from the User. The User may be liable for reasonable losses, costs or damage caused to the Company by breaches of these Terms or applicable law, or by decisions the User has made on the basis of a Report in breach of these Terms or the law. This does not apply where the User's conduct was lawful, reasonable and proportionate, or where liability cannot be imposed under applicable consumer protection law.

10.3.

The Company may temporarily suspend the Platform to carry out maintenance or related technical work, giving reasonable advance notice through the Platform and, where relevant, by email to Users with pending orders. In urgent cases the Company may suspend the Platform without prior notice, provided this does not impair Users' rights in respect of Services already performed or in progress.

10.4.

The Platform's availability may also be affected by force majeure. The Company will inform Users of such circumstances without undue delay, but is not liable for interruptions caused by force majeure.

11. Limitation of Liability

11.1.

The Company's obligation is to compile and deliver Reports in accordance with these Terms, using the data available from its sources at the time of generation, and to maintain the technical operation of the Platform with reasonable care. The Company gives no warranty or guarantee as to the completeness, accuracy or timeliness of information originating from external data sources, and, to the maximum extent permitted by law, is not liable for errors, omissions or inaccuracies in such source data or for their consequences.

11.2.

Reports, the Carvian Score and any estimates shown in a Report are informational tools only. The Company is not a party to any vehicle transaction and, to the maximum extent permitted by law, accepts no liability for the condition, quality, roadworthiness, history or value of any vehicle, nor for any decision—including a decision to purchase, sell, price or refrain from purchasing a vehicle—made in reliance on a Report or its contents.

11.3.

To the maximum extent permitted by law, the Company is not liable for any indirect or consequential loss or damage, including loss of profit, loss of business or contracts, loss of anticipated savings, loss or corruption of data, or costs of substitute services, however arising.

11.4.

To the maximum extent permitted by law, the Company's total aggregate liability towards a User for all claims arising out of or relating to the Services or these Terms is limited to the price the User paid for the Report or Report bundle giving rise to the claim.

11.5.

The Company is not liable for any failure or delay in performance caused by force majeure or by other circumstances beyond its reasonable control, including failures of data sources, telecommunications networks, hosting infrastructure or payment service providers. The Company is likewise not liable for a failed or delayed Report delivery caused by an incorrect email address or by circumstances within the User's email service, as described in Section 3.4.

11.6.

A claim against the Company must be notified in writing without undue delay and at the latest within thirty (30) days of the date on which the User discovered, or ought to have discovered, the grounds for the claim, following the complaint procedure in Section 13. For Business Users, failure to notify within this period extinguishes the claim.

11.7.

Nothing in this Section limits or excludes the Company's liability for damage caused intentionally or by gross negligence, or any liability that cannot be limited or excluded under mandatory provisions of applicable law, including the mandatory rights of Consumers under the Finnish Consumer Protection Act. For Consumers, the limitations in this Section apply only to the extent permitted by such mandatory provisions.

11.8.

The Platform may contain links to External Sites. Such links are provided for convenience only. The Company does not control External Sites and is not responsible for their content or for any information or material available on them.

12. Intellectual Property

12.1.

The Platform, its content, source code, design and domain name, together with all copyrights, trademarks, databases, names and other intellectual property connected with the Platform, are owned by the Company or used by it under a valid licence—with the exception of intellectual property belonging to the Company's partners or suppliers—and are protected by national and international intellectual property legislation.

12.2.

Without the Company's express permission, the User may not copy, record, reproduce, display, publish, transmit, sell, process, license, modify, republish, edit, broadcast, adapt, distribute or otherwise exploit the Platform, its content or code, in whole or in part, or create derivative works based on them.

13. Governing Law and Dispute Resolution

13.1.

These Terms and the agreement between the Company and the User are governed by the laws of Finland. If the User is a Consumer, this choice of law does not deprive them of the protection afforded by mandatory provisions of the law of their country of habitual residence.

13.2.

A User who considers that the Company has infringed their rights in connection with purchased Reports or bundles must first submit a written complaint by email to support@carvian.com, describing the claim and enclosing the relevant supporting material. The Company will respond as soon as possible and in any event within thirty (30) days.

13.3.

If a dispute is not settled out of court, it shall be resolved by the competent Finnish district court. A Consumer always has the right to bring proceedings before the district court of their place of domicile or habitual residence and may rely on mandatory consumer protection rules of their country of residence. Disputes with Business Users shall be resolved exclusively by the District Court of Helsinki, unless otherwise agreed in writing.

14. Information Security

14.1.

Because Reports are delivered by email, the security of the User's email account is essential to the confidentiality of purchased Reports. The Company recommends protecting the email account with a strong, unique password and two-factor authentication, and exercising particular care when opening Report links on shared or public devices. The User is responsible for access to Reports that results from the User's failure to protect their email account or Report links appropriately.

14.2.

The Company manages information security through a systematic, risk-based process and complies with the requirements of the EU General Data Protection Regulation, applying appropriate technical and organisational safeguards. While the Company works continuously to reduce risks and protect User data, no online service can guarantee absolute security.

15. Final Provisions

15.1.

These Terms constitute the entire agreement between the User and the Company on their subject matter and supersede all earlier written or oral agreements, commitments and understandings relating to it.

The Company's details are:

• Company: Tiedot Yhtiöt Oy
• Business ID: 3379419-3
• Registered office: Asemakatu 18 as. 2, 90100 Oulu, Finland

The Company may conclude a separate written agreement with a User, in which case these Terms apply except where that agreement expressly provides otherwise.

15.2.

If any provision of these Terms is held invalid, unlawful or unenforceable, the remaining provisions remain in force and enforceable to the fullest extent permitted by law.

15.3.

The Company may assign all or part of its rights and/or obligations under these Terms to a third party. The Company will notify Users of such an assignment through a notice on the Platform and, where the Company holds a valid email address in connection with pending orders or unused credits, by email.

A User who objects to the assignment may terminate the agreement within fourteen (14) calendar days of the notification by written notice to support@carvian.com. Unused Report credits should be used before termination takes effect, as they thereafter lapse without compensation, without prejudice to a Consumer's statutory withdrawal rights in respect of unused credits.

15.4.

A failure by either party to exercise a right under these Terms does not constitute a waiver of that right.